Student Advice
Moving into your Student Accommodation
At Genesis, one thing we want to make sure is that you can make moving in as easy as it should be. We know that moving in can seem like a confusing process to begin with, so we’re more than happy to work with you on any aspect you are unsure about.
Here are some very important things to note about what you will likely be dealing with when you move into one of our facilities, such as Anolha House. We recommend that you look to get someone in charge of all the bills; having one tenant stay on top of each bill that has to be paid is normally easier than everyone taking turns.
Bills
Utility Bills
Upon moving into one of our properties on Stepney Lane, you’ll be provided with fully working electricity to your property. Our insurance policies cover the…
Meter Readings
One of the first things to note is that upon moving into the accommodation you will be given your start of tenancy meter reading. Monthly…
Your first day as a resident with Genesis
Getting started
What bills do I need to pay?
At Genesis, you can take advantage of a bills inclusive package at sign-up or arrange your own electricity and broadband providers.Your water bills and communal electricity charges will be…
Do I pay council tax?
As long as you are a full-time student you will not have to pay council tax. A full-time student is anyone who does at least a one-year course on…
Where can I get parked?
If you want to park in one of our private facilities you can do so. However, limited spaces are available to rent on a first come first served basis….
I’ve found a problem with my building – what do I do?
If you have found any problem with a Genesis apartment or property please contact us and let us know. You can report this via our website, email, or you…
I can’t find my keys – what do I do?
If you have lost your keys then they can be replaced during office hours. Try and get your key attached to a secure keyring, which we can provide. This…
Do I have to get a TV licence?
If you intend on watching TV or recording TV – online or offline – then you need to get a TV license. You can get this refunded over the…
Your tenancy with Genesis
We’re very excited to have you join the growing number of tenants who have taken up residency with us in Newcastle. We know that you might have a few questions that you wish to go through with us before you move in. That’s completely fine and we’ll be happy to cover every query that you have with us. So, here are some of the most frequently asked questions that we get from students upon moving into one of our facilities.
Dealing with accommodation
How can I keep my property safe?
We understand that you want to stay safe, and to that end, we recommend that you try to follow these basic tips: Always keep your…
Am I allowed to have guests?
Yes, we have no issue with you having guests. We only ask that you 1) alert your fellow students to the presence of a friend/family…
Does Genesis handle accommodation cleaning?
No we do not. Every student group is different so we let you solve your own cleaning needs and rotas. We recommend building a cleaning…
Our neighbours are really loud! What can we do?
While we hope you have a great time with your fellow students sometimes your neighbours can get carried away. We recommend that if you do…
I need to leave ahead of my tenancy – what can I do?
We would hate to see you go but sometimes you might wish to move out of your property mid-tenancy. If that is the case then…
Moving out at the end of your tenancy
When the time comes to move out from Genesis Student Accommodation we hope you’ve had a fruitful and successful year of academic study. To help you make sure you can move out properly we’ve put together some of the most frequently asked questions. You’ll be given a Moving Out guide so that you know what to do in terms of moving out
Moving Out
Where do I return my keys to?
Please return your keys to the Genesis office in Easton House on Stepney Lane. You must do this no later than the last day of…
Can you store any of my belongings?
No, we don’t provide storage of any belongings. You can always contact a storage company in Newcastle if you need anything stored before, during, or…
How do I get my security deposit back?
We will go through a series of checks to help determine the property is in the same condition it was when you moved in. If…
Do I need to take my personal items?
Should you leave behind any personal items please note that they will have to be removed by our contractors. Costs incurred will then come out…
What about the internet and/or TV boxes?
Please contact your respective provider and ask them to come and pick up their boxes. If they are not returned to the company you will…
Do I need to clean the property?
Yes, we ask that you clean the premises to the highest professional standard – it’s part of your agreement when you signed up with Genesis.
What do I do about my utility suppliers?
You need to contact your utility suppliers when you move out with your final meter readings which we will supply to you. You will also…
How do you check the property?
Before moving in we will provide you with an inventory. We will use this inventory to then look through everything in the property and ensure…
How do I get my onward mail sent to me properly?
Please make sure that you set up a mail divert with the Royal Mail to your new address as well as advising us in order…
